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FAQ: VMAIL2000 and Voice Products
VMAIL2000 and PABX Configuration
What type of sockets do I need for a VoiceMail System?
How can I log on to a Tracker on an SX2000 phone system?
When someone calls the VoiceMail or Auto-attendant the line drops during call transfer
Caller hears beeps during call transfer
Cannot Call Forward on No-Answer on a Panasonic DBS
The system will not let me transfer calls outside of the building.
Call cut off during transfer on Panasonic
Personal Greetings do not play on a Panasonic
Personal Greetings do not play on a Toshiba DK
Lamps not working across DPNSS network using ARS (<'N' Stream software)
Cannot clear message waiting light on an SX2000
Message Waiting settings on an iSDX / Realitis
Message waiting on an Ericsson MD110
Message Waiting not functioning properly on SX2000
Caller hears tones during transfer to VoiceMail on Panasonic DBS
Caller bounces back to Auto-attendant or Voicemail when transferred to another party.
iSDX / Realitis Call Transfers from VoiceMail
Dial tone recorded on end of each msg
Some extensions not going to their greetings when forwarded to VM
Resetting Event Port on an INDeX / SDX
Removing pending Pager / Callback requests
RAD Devices
RAD Messages get cut short on an SX2000.
RADs not responding or Port in DND on SX2000
RAD's are playing the wrong message.
VMAIL2000 Configuration
How do I backup the Configuration Data Manually?
Callbacks and Pagers ring the Operator or wrong number.
Callbacks and Pagers not occuring or not when expected.
Clockmagic is not being activated.
My users keep ovewriting their greetings. What can I do?
Auto-Attendant playing the wrng day / night messages.
Auto-Attendant playing the wrong greetings.
The system will not play the user greeting for one particular mailbox.
"The Number you have entered is Invalid"
Message Waiting lamps seem to be delayed.
Non-Bootable Disk or Disk Error
VoiceMail screen blank, but VoiceMail still responds
System locks up overnight.
Upon answer, the system says "Thank you, Goodbye"
System keeps rebooting
System keeps rebooting or cuts off after a few seconds.
System does not see all VoiceCards
Rebooting or Shuting down safely.
Slow or jittery messages
VT100 - No screen showing.
I keep getting `Message not stored - too short`
Outbound calls and lamps are not being processed
How do I export the directory.
How do I create a new mailbox?
How do I find out the password for a mailbox?
How do I find out the password for a mailbox?
Hardware Issues
pcAnywhere displays "Hardware Failure"
Problems installing on Rocky-512 Board
Support and Repairs
Remote Access Codes for DOS VoiceMail
Basic on-site test procedures.
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