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FAQ: Novalog IP and Web Browser IP
Database Connections & Management
What should my connection string look like?
I have updated the MDAC, and now nothing works!
Backing up from the Web Interface only works to local drives.
How to check for call duplication using oSQL, QwikQuery or Enterprise Manager.
SQL Server running slow.
Backups not running.
Only calls for Yesterday and Today appear
Replicated calls within calldata database
Configuration
General Network Errors during Install
Web Browser Use and Configuration
When I log in, I just get the log-in screen again.
I've logged in OK, but I can't access any reports.
None of the reports show any data, and report titles shows dates in the wrong format.
Why isn't the Department Summary Report showing any calls?
Scheduled Email Reports are not working.
Emailed reports show ?'s or #'s instead of £'s
Reports are missing certain extensions.
User cannot log onto web browser when entry exists within user rights.
Trunk Summary report shows no groups or group 0 / default group.
Cannot find any calls.
User summary report does not show all extensions.
Update causes Web Browser to stop working
SX2000 Directory Import does not find any data
Emails not being sent from Web Interface
Departmental report shows arguments are of the wrong type
Is there a report to show concurrent calls over a period of time?
Does the web browser Account Code report add VAT to the cost?
SQL Database Scripts
GMIP Database Creation Script (*Note: Only creates structures - no default values)
Adding Default Transaction Types to GMIP
Fix Slow SQL/MSDE by turning off Auto-shrink
How do you install the housekeeping feature on SQL Server 2000 via oSQL
How do we Force the housekeeping job to run on the SQL Server straight away
General Questions
Run Time Error 70 `Permission Denied`
Error 10061 when sending Emails from Logging, Exception or Report Modules
Not logging calls to Dumpdata File
Changing Computer Name
Buffer not loading all lines from dumpdata file.
Printer is spewing blank sheets between pages
When creating an Autorun - only 1000 records are found
Report prints blank but printer test page works
PABX Connections
Connecting to a Realitis / iSDX
Alarms and Exceptions
Configuring Alarms for Dial-up Sites
Understanding Reports
What does duration mean on Unanswered Calls report?
Is there a report that shows if all the trunks are in use at the same time?
Structure Summary does not match other reports
What does Party1, Party2 mean?
What does Tan mean under call type?
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